/icws/{sessionId}/interactions/{interactionId}/consult/{consultId}/change-audience

POST

/icws/{sessionId}/interactions/{interactionId}/consult/{consultId}/change-audience

Change who the agent is speaking and listening to in the consult transfer.
Feature Version
interactions 6

Request

Parameters
Type
Name
Comments
Header
ININ-ICWS-CSRF-Token

Required

The ININ session token necessary for all calls that require a security or user context.

    Header
    Cookie

    Required

    The session cookie. With the exception of the connection request, all requests must provide a session cookie.

      Template
      sessionId

      Required

      The ININ session ID necessary for all calls that require a security or user context.

        Template
        interactionId

        Required

        The interaction ID for the interaction resource.

          Template
          consultId

          Required

          The ID for the consult transfer.

            Representations
            changeAudienceParameters
            Property
            Value
            Comments
            originalParty
            Boolean
            The original party has two-way audio with the agent.
            consultedParty
            Boolean
            The consulted party has two-way audio with the agent.

            Response

            204 - No Content

            The audience was successfully changed.

            404 - Not Found
            The interaction does not exist.
            error
            Provides additional detail for an error.
            Property
            Value
            Comments
            errorId
            String
            The error identifier that describes the current error.
            message
            String

            Required

            A message that describes the current error.
            403 - Forbidden
            You do not have rights to the interaction.
            error
            Provides additional detail for an error.
            Property
            Value
            Comments
            errorId
            String
            The error identifier that describes the current error.
            message
            String

            Required

            A message that describes the current error.
            400 - Bad Request
            The request was invalid. This can occur when the message body is malformed or missing required items. This will also occur if a required header or query string parameter is missing or invalid.
            error
            Provides additional detail for an error.
            Property
            Value
            Comments
            errorId
            String
            The error identifier that describes the current error.
            message
            String

            Required

            A message that describes the current error.
            401 - Unauthorized
            The specified session token is missing, invalid, or has expired.
            Parameters
            Type
            Name
            Comments
            Header
            WWW-Authenticate

            Required

            Indicates that the client needs to authenticate using a custom ICWS scheme, which supports a realm of type ICWS and a location which is the URL at which the client can authenticate. A typical example would be the following.

            WWW-Authenticate: ICWS realm="ICWS" location="/ICWS/connection"

              error
              Provides additional detail for an error.
              Property
              Value
              Comments
              errorId
              String
              The error identifier that describes the current error.
              message
              String

              Required

              A message that describes the current error.
              410 - Gone
              This resource has been deprecated and removed from the API.
              error
              Provides additional detail for an error.
              Property
              Value
              Comments
              errorId
              String
              The error identifier that describes the current error.
              message
              String

              Required

              A message that describes the current error.
              500 - Internal Server Error
              An unexpected error occurred while processing the request.
              error
              Provides additional detail for an error.
              Property
              Value
              Comments
              errorId
              String
              The error identifier that describes the current error.
              message
              String

              Required

              A message that describes the current error.