Interaction Center Web Services (ICWS)

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Interactions

Interact with and monitor interactions and their attributes.

Note

For more information about getting started with the ICWS Interactions API, see Interactions and Queues.

/icws/{sessionId}

Resources

/icws/{sessionId}/interactions POST
/icws/{sessionId}/interactions/{interactionId} GET POST
/icws/{sessionId}/interactions/conferences POST
/icws/{sessionId}/interactions/email/resolve-address POST

Feature Version Obsolete Version

interactions 10
/icws/{sessionId}/interactions/agent-assistance/{assistanceId} DELETE POST

Feature Version Obsolete Version

interactions 9

/icws/{sessionId}/messaging/subscriptions

Resources

/icws/{sessionId}/messaging/subscriptions/interactions/{interactionId} PUT DELETE

Feature Version Obsolete Version

interactions 2
/icws/{sessionId}/messaging/subscriptions/interactions/{interactionId}/callback PUT DELETE

Feature Version Obsolete Version

interactions 8
/icws/{sessionId}/messaging/subscriptions/interactions/{interactionId}/chat PUT DELETE

Feature Version Obsolete Version

interactions 6
/icws/{sessionId}/messaging/subscriptions/interactions/{interactionId}/email PUT DELETE

Feature Version Obsolete Version

interactions 10
/icws/{sessionId}/messaging/subscriptions/interactions/agent-assistance PUT DELETE

Feature Version Obsolete Version

interactions 9
/icws/{sessionId}/messaging/subscriptions/interactions/agent-assistance/{assistanceId} PUT DELETE
/icws/{sessionId}/messaging/subscriptions/interaction-alerting PUT DELETE

Feature Version Obsolete Version

interactions 6
/icws/{sessionId}/messaging/subscriptions/interaction-history PUT DELETE

Feature Version Obsolete Version

interactions 4