Interaction Center Web Services (ICWS)
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Journey Map
Journey Map provides access to Interaction history and allow agents to view the previous interaction with the customers.
/icws/{sessionId}/journeymap
Resources
/icws/{sessionId}/journeymap/individual
POST
GET
/icws/{sessionId}/journeymap/individual/{individualId}
GET
PUT
/icws/{sessionId}/journeymap/organization
POST
GET
/icws/{sessionId}/journeymap/organization/{organizationId}
GET
PUT
/icws/{sessionId}/journeymap/location/{locationId}
GET
/icws/{sessionId}/journeymap/resolve-interaction
PUT
/icws/{sessionId}/journeymap/config-attribute
GET
/icws/{sessionId}/journeymap/login-user-info
GET
/icws/{sessionId}/journeymap/interaction/{icuserindivid}/{interactionId}
GET
/icws/{sessionId}/messaging/subscription/journeymap
Resources
/icws/{sessionId}/messaging/subscription/journeymap/related-interaction/{subscriptionId}
PUT
DELETE
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