/icws/{sessionId}/messaging/subscriptions/interactions/agent-assistance

Feature Version
interactions 9

PUT

/icws/{sessionId}/messaging/subscriptions/interactions/agent-assistance

Creates a watch subscription for an agent assistance request.
Feature Version
interactions 9

Request

Parameters
Type
Name
Comments
Header
ININ-ICWS-CSRF-Token

Required

The ININ session token necessary for all calls that require a security or user context.

    Header
    Cookie

    Required

    The session cookie. With the exception of the connection request, all requests must provide a session cookie.

      Template
      sessionId

      Required

      The ININ session ID necessary for all calls that require a security or user context.

        Response

        204 - No Content
        The subscription for agent assistance requests has been updated.
        Associated Message
        An assistance request was added, removed, or had its state changed.
        assistanceRequestListMessage
        A list of the current assistance requests.
        Property
        Value
        Comments
        __type
        "urn:inin.com:interactions.assistance:assistanceRequestListMessage"

        Required

        The JSON type representing this option.
        isDelta
        Boolean

        Required

        When true, this property indicates that some optional properties that have not changed may be omitted (all required properties will be included). In this case, the client side cache should be updated with the values for the properties provided and no change should be made for the properties not included as part of the message. This allows the API to deliver smaller messages that only represent the properties that have changed.

        When this property is false, the client side cache for this subscription should be cleared and replaced with the data provided in the message. For the initial message in response to a subscription, this property will be false to indicate the cache should be initialized with the data provided.

        requestsAdded
        List [Unbounded]: String
        The assistance requests that have been added.

        Property type documentation:

        Represents a list of assistance requests.

        requestsRemoved
        List [Unbounded]: String
        The assistance requests that have been removed.

        Property type documentation:

        Represents a list of assistance requests.

        Associated Message
        The states, of any assistance request subscriptions, have changed.
        Feature Version
        interactions 10
        assistanceRequestSubscriptionStateMessage
        Feature Version
        interactions 10
        Property
        Value
        Comments
        __type
        "urn:inin.com:interactions.assistance:assistanceRequestSubscriptionStateMessage"

        Required

        The JSON type representing this option.
        isDelta
        Boolean

        Required

        When true, this property indicates that some optional properties that have not changed may be omitted (all required properties will be included). In this case, the client side cache should be updated with the values for the properties provided and no change should be made for the properties not included as part of the message. This allows the API to deliver smaller messages that only represent the properties that have changed.

        When this property is false, the client side cache for this subscription should be cleared and replaced with the data provided in the message. For the initial message in response to a subscription, this property will be false to indicate the cache should be initialized with the data provided.

        none
        0
        There is no subscription.
        normal
        1
        Subscriptions are working as expected. Suspended subscriptions can be resumed, returning them to this state.
        suspended
        2
        Suspended subscriptions have become incapable of sending their associated message. Suspended subscriptions can be resumed, returning them to the normal state.
        faulted
        3
        Faulted subscriptions have encountered a problem they cannot recover from, so they've ended themselves. A subsequent DELETE request, on a faulted subscription, is not necessary, but it cannot be resumed, and will need to be re-made.
        errorId
        String
        The error identifier that describes the current error.
        message
        String

        Required

        A message that describes the current error.
        400 - Bad Request
        The request was invalid. This can occur when the message body is malformed or missing required items. This will also occur if a required header or query string parameter is missing or invalid.
        error
        Provides additional detail for an error.
        Property
        Value
        Comments
        errorId
        String
        The error identifier that describes the current error.
        message
        String

        Required

        A message that describes the current error.
        401 - Unauthorized
        The specified session token is missing, invalid, or has expired.
        Parameters
        Type
        Name
        Comments
        Header
        WWW-Authenticate

        Required

        Indicates that the client needs to authenticate using a custom ICWS scheme, which supports a realm of type ICWS and a location which is the URL at which the client can authenticate. A typical example would be the following.

        WWW-Authenticate: ICWS realm="ICWS" location="/ICWS/connection"

          error
          Provides additional detail for an error.
          Property
          Value
          Comments
          errorId
          String
          The error identifier that describes the current error.
          message
          String

          Required

          A message that describes the current error.
          410 - Gone
          This resource has been deprecated and removed from the API.
          error
          Provides additional detail for an error.
          Property
          Value
          Comments
          errorId
          String
          The error identifier that describes the current error.
          message
          String

          Required

          A message that describes the current error.
          500 - Internal Server Error
          An unexpected error occurred while processing the request.
          error
          Provides additional detail for an error.
          Property
          Value
          Comments
          errorId
          String
          The error identifier that describes the current error.
          message
          String

          Required

          A message that describes the current error.

          DELETE

          /icws/{sessionId}/messaging/subscriptions/interactions/agent-assistance

          Removes watch subscription for agent assistance requests.
          Feature Version
          interactions 9

          Request

          Parameters
          Type
          Name
          Comments
          Header
          ININ-ICWS-CSRF-Token

          Required

          The ININ session token necessary for all calls that require a security or user context.

            Header
            Cookie

            Required

            The session cookie. With the exception of the connection request, all requests must provide a session cookie.

              Template
              sessionId

              Required

              The ININ session ID necessary for all calls that require a security or user context.

                Response

                204 - No Content
                The watch subscription to the agent assistance requests has been removed.
                400 - Bad Request
                The request was invalid. This can occur when the message body is malformed or missing required items. This will also occur if a required header or query string parameter is missing or invalid.
                error
                Provides additional detail for an error.
                Property
                Value
                Comments
                errorId
                String
                The error identifier that describes the current error.
                message
                String

                Required

                A message that describes the current error.
                401 - Unauthorized
                The specified session token is missing, invalid, or has expired.
                Parameters
                Type
                Name
                Comments
                Header
                WWW-Authenticate

                Required

                Indicates that the client needs to authenticate using a custom ICWS scheme, which supports a realm of type ICWS and a location which is the URL at which the client can authenticate. A typical example would be the following.

                WWW-Authenticate: ICWS realm="ICWS" location="/ICWS/connection"

                  error
                  Provides additional detail for an error.
                  Property
                  Value
                  Comments
                  errorId
                  String
                  The error identifier that describes the current error.
                  message
                  String

                  Required

                  A message that describes the current error.
                  410 - Gone
                  This resource has been deprecated and removed from the API.
                  error
                  Provides additional detail for an error.
                  Property
                  Value
                  Comments
                  errorId
                  String
                  The error identifier that describes the current error.
                  message
                  String

                  Required

                  A message that describes the current error.
                  500 - Internal Server Error
                  An unexpected error occurred while processing the request.
                  error
                  Provides additional detail for an error.
                  Property
                  Value
                  Comments
                  errorId
                  String
                  The error identifier that describes the current error.
                  message
                  String

                  Required

                  A message that describes the current error.