Interaction Center Web Services (ICWS)
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Quality Management
The Quality Management service provides access to agent quality information such as questionnaires, scorecards, and surveys.
/icws/{sessionId}/agent-quality
Resources
/icws/{sessionId}/agent-quality/questionnaires
POST
/icws/{sessionId}/agent-quality/questionnaires/{questionnaireId}
GET
/icws/{sessionId}/agent-quality/questionnaire-directories
POST
GET
/icws/{sessionId}/agent-quality/questionnaire-directories/{directoryId}
DELETE
/icws/{sessionId}/agent-quality/rank-groups
GET
/icws/{sessionId}/agent-quality/scorecards/{scorecardId}
GET
/icws/{sessionId}/agent-quality/scorecards/{scorecardId}/acknowledge
PUT
/icws/{sessionId}/agent-quality/search
POST
/icws/{sessionId}/agent-quality/search/{searchId}
GET
DELETE
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