Interaction Center Web Services (ICWS)
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Recordings Management
The Recordings Management service provides access to Interaction Recorder based recordings and allows for the management of these recordings.
/icws/{sessionId}/recordings
Resources
/icws/{sessionId}/recordings/{recordingId}/tags
GET
PUT
DELETE
/icws/{sessionId}/recordings/{recordingId}/attributes
GET
PUT
DELETE
/icws/{sessionId}/recordings/{recordingId}/export-uri
GET
/icws/{sessionId}/recordings/play/station-audio
/icws/{sessionId}/recordings/play/station-audio/start/{recordingId}
POST
/icws/{sessionId}/recordings/play/station-audio/stop/{playbackInteractionId}
POST
/icws/{sessionId}/recordings/send-as-email
PUT
/icws/{sessionId}/recordings/{recordingId}/send-as-email
PUT
/icws/{sessionId}/recordings/{recordingId}/media-details
GET
Feature
Version
Obsolete Version
recordings
6
/icws/{sessionId}/recordings/{recordingId}/retention-expiration
POST
Feature
Version
Obsolete Version
recordings
6
/icws/{sessionId}/screenrecordings
Resources
/icws/{sessionId}/screenrecordings/record
/icws/{sessionId}/screenrecordings/record/start/{recordedUserId}
POST
/icws/{sessionId}/screenrecordings/record/stop/{recordedUserId}
POST
/icws/{sessionId}/screenrecordings/record/pause/{recordedUserId}
POST
/icws/{sessionId}/screenrecordings/record/resume/{recordedUserId}
POST
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