Workforce Management

The Workforce Management service is intended for agent-side actions only. The following actions are supported:

• Get the logged in agent's schedule.
• Get information related to the logged in agent's time-off.
• Post time-off requests for an agent.
• Get available activity codes.
• Get status mappings.
• Get the logged in agent's configuration information.
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• Get the logged in agent's trade requests.
• Get the logged in agent's trade matches.
• Post trade requests for the logged in agent.
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