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  • 4.0 SU 6
• Getting Started
  • Making Requests
  • Connecting
  • Event Subscriptions and Messaging
  • Language-specific Libraries
    • JavaScript Language-Specific Library
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    • C# Language-Specific Library
  • Example Applications
• Going Further
  • Configuration
  • Directories
  • Interactions and Queues
  • Statistics and Alerts
  • The Statistics Catalog
  • Interaction Dialer
  • IPA Product Information
    • IPA Resource Paths
    • IPA Page and Data Definitions File
  • Communicating with Handlers
• Concepts
  • Design Principles
  • Representation Object Format
  • Documentation Conventions
  • Security
  • Web Proxies
  • Versioning
  • Coverage of IceLib APIs
• Activations
  • /icws/{sessionId}/activations
    • users
      • GET
      • {userId}
        • GET
        • PUT
    • workgroups
      • GET
      • {workgroupId}
        • GET
        • PUT
  • /icws/{sessionId}/messaging/subscriptions/activations
    • users/{subscriptionId}
      • PUT
      • DELETE
    • workgroups/{subscriptionId}
      • PUT
      • DELETE
• Alerts
  • /icws/{sessionId}/alerts
    • alert-catalog/alert-sets
      • POST
      • {alertSetId}
        • PUT
        • DELETE
    • memos
      • POST
      • {memoId}
        • DELETE
  • /icws/{sessionId}/messaging/subscriptions/alerts
    • alert-catalog
      • PUT
      • DELETE
    • alert-notifications
      • PUT
      • DELETE
    • user-memos
      • PUT
      • DELETE
• Client Buttons
  • /icws/{sessionId}/client-buttons
    • handler-action
      • POST
• Configuration
  • Analytics
  • Collective
    • Peer Sites
      • /icws/{sessionId}/configuration
        • peer-sites
          • GET
        • peer-sites/{id}
          • GET
  • Emergency
  • Hardware
    • Audio Sources
      • /icws/{sessionId}/configuration
        • audio-sources
          • GET
          • POST
        • audio-sources/{id}
          • GET
          • DELETE
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • audio-sources/{subscriptionId}
          • PUT
          • DELETE
    • Default Location Configuration
      • /icws/{sessionId}/configuration
        • default-location
          • GET
    • Line Groups
      • /icws/{sessionId}/configuration
        • line-groups
          • GET
          • POST
        • line-groups/{id}
          • GET
          • DELETE
          • PUT
    • Lines
      • /icws/{sessionId}/configuration
        • lines
          • GET
          • POST
        • lines/{id}
          • GET
          • DELETE
          • PUT
        • defaults/line
          • GET
    • Locations
      • /icws/{sessionId}/configuration
        • locations
          • GET
          • POST
        • locations/{id}
          • GET
    • Media Servers
      • /icws/{sessionId}/configuration
        • media-servers
          • GET
        • media-servers/{id}
          • GET
    • Recording Beep Tones
      • /icws/{sessionId}/configuration
        • recording-beep-tones
          • GET
          • POST
        • recording-beep-tones/{id}
          • GET
          • DELETE
          • PUT
        • defaults/recording-beep-tone
          • GET
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • recording-beep-tones/{subscriptionId}
          • PUT
          • DELETE
    • Selection Rules
      • /icws/{sessionId}/configuration
        • selection-rules
          • GET
        • selection-rules/{id}
          • GET
    • Sip Bridges
      • /icws/{sessionId}/configuration
        • sip-bridges
          • GET
        • sip-bridges/{id}
          • GET
    • Station Groups
      • /icws/{sessionId}/configuration
        • station-groups
          • GET
        • station-groups/{id}
          • GET
    • Structured Parameters
      • /icws/{sessionId}/configuration
        • structured-parameters
          • GET
          • POST
        • structured-parameters/{id}
          • GET
          • DELETE
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • structured-parameters/{subscriptionId}
          • PUT
          • DELETE
  • Integrations
    • Bots
      • /icws/{sessionId}/configuration
        • bots
          • GET
          • POST
        • bots/{id}
          • GET
          • DELETE
          • PUT
    • Salesforce CTI Attribute Maps
      • /icws/{sessionId}/configuration
        • salesforce-cti-configurations/{id}/salesforce-cti-attribute-maps
          • POST
        • defaults/salesforce-cti-attribute-map
          • GET
    • Salesforce CTI Configurations
      • /icws/{sessionId}/configuration
        • salesforce-cti-configurations
          • GET
          • POST
        • salesforce-cti-configurations/{id}
          • GET
          • DELETE
          • PUT
        • defaults/salesforce-cti-configuration
          • GET
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • salesforce-cti-configurations/{subscriptionId}
          • PUT
          • DELETE
    • Widgets
      • /icws/{sessionId}/configuration
        • widgets
          • GET
          • POST
        • widgets/{id}
          • GET
          • DELETE
          • PUT
  • Interaction Analyzer
    • /icws/{sessionId}/configuration
      • interaction-analyzer/licensed-languages
        • GET
      • interaction-analyzer/supported-languages
        • GET
    • Keyword Sets
      • /icws/{sessionId}/configuration
        • keyword-sets
          • GET
          • POST
        • keyword-sets/{id}
          • GET
          • DELETE
        • keyword-sets/preview-keyword-runtime
          • GET
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • keyword-sets/{subscriptionId}
          • PUT
          • DELETE
    • Keywords
      • /icws/{sessionId}/configuration
        • defaults/keyword
          • GET
  • Interaction Dialer
    • Interaction Dialer Call List Acls
      • /icws/{sessionId}/configuration
        • interaction-dialer-call-list-acls
          • GET
        • interaction-dialer-call-list-acls/{id}
          • GET
    • Interaction Dialer Campaign Acls
      • /icws/{sessionId}/configuration
        • interaction-dialer-campaign-acls
          • GET
        • interaction-dialer-campaign-acls/{id}
          • GET
    • Interaction Dialer Policy Set Acls
      • /icws/{sessionId}/configuration
        • interaction-dialer-policy-set-acls
          • GET
        • interaction-dialer-policy-set-acls/{id}
          • GET
    • Interaction Dialer Rule Set Acls
      • /icws/{sessionId}/configuration
        • interaction-dialer-rule-set-acls
          • GET
        • interaction-dialer-rule-set-acls/{id}
          • GET
    • Interaction Dialer Schedule Acls
      • /icws/{sessionId}/configuration
        • interaction-dialer-schedule-acls
          • GET
        • interaction-dialer-schedule-acls/{id}
          • GET
    • Interaction Dialer Script Acls
      • /icws/{sessionId}/configuration
        • interaction-dialer-script-acls
          • GET
        • interaction-dialer-script-acls/{id}
          • GET
    • Interaction Dialer Skill Set Acls
      • /icws/{sessionId}/configuration
        • interaction-dialer-skill-set-acls
          • GET
        • interaction-dialer-skill-set-acls/{id}
          • GET
    • Interaction Dialer Stage Set Acls
      • /icws/{sessionId}/configuration
        • interaction-dialer-stage-set-acls
          • GET
        • interaction-dialer-stage-set-acls/{id}
          • GET
    • Interaction Dialer Zone Set Acls
      • /icws/{sessionId}/configuration
        • interaction-dialer-zone-set-acls
          • GET
        • interaction-dialer-zone-set-acls/{id}
          • GET
  • Interaction Optimizer
    • Interaction Optimizer Scheduling Units
      • /icws/{sessionId}/configuration
        • interaction-optimizer-scheduling-units
          • GET
        • interaction-optimizer-scheduling-units/{id}
          • GET
  • Interaction Recorder
    • Interaction Recorder Configuration
      • /icws/{sessionId}/configuration
        • interaction-recorder-configuration
          • GET
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • interaction-recorder-configuration/{subscriptionId}
          • PUT
          • DELETE
    • Interaction Recorder Questionnaires
      • /icws/{sessionId}/configuration
        • interaction-recorder-questionnaires
          • GET
        • interaction-recorder-questionnaires/{id}
          • GET
  • People
    • Access Control Groups
      • /icws/{sessionId}/configuration
        • access-control-groups
          • GET
          • POST
        • access-control-groups/{id}
          • GET
          • DELETE
          • PUT
        • access-control-groups/are-in-use
          • GET
        • access-control-groups/{id}/{objectType}/assign-membership
          • POST
        • access-control-groups/assignable/{objectType}
          • GET
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • access-control-groups/{subscriptionId}
          • PUT
          • DELETE
    • Account Codes
      • /icws/{sessionId}/configuration
        • account-codes
          • GET
          • POST
        • account-codes/{id}
          • GET
          • DELETE
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • account-codes/{subscriptionId}
          • PUT
          • DELETE
    • Account Codes Configuration
      • /icws/{sessionId}/configuration
        • account-codes-configuration
          • GET
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • account-codes-configuration/{subscriptionId}
          • PUT
          • DELETE
    • Client Buttons
      • /icws/{sessionId}/configuration
        • client-buttons
          • GET
          • POST
        • client-buttons/{id}
          • GET
          • DELETE
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • client-buttons/{subscriptionId}
          • PUT
          • DELETE
    • Client Configuration Templates
      • /icws/{sessionId}/configuration
        • client-configuration-templates
          • GET
          • POST
        • client-configuration-templates/{id}
          • GET
          • DELETE
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • client-configuration-templates/{subscriptionId}
          • PUT
          • DELETE
    • Client Templates
      • /icws/{sessionId}/configuration
        • client-templates
          • GET
        • client-templates/{id}
          • GET
          • DELETE
        • defaults/client-template
          • GET
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • client-templates/{subscriptionId}
          • PUT
          • DELETE
    • Default User Configuration
      • /icws/{sessionId}/configuration
        • default-user
          • GET
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • default-user/{subscriptionId}
          • PUT
          • DELETE
    • Monitored Mailboxes
      • /icws/{sessionId}/configuration
        • workgroups/{id}/monitored-mailboxes
          • POST
        • defaults/monitored-mailbox
          • GET
    • Password Policies
      • /icws/{sessionId}/configuration
        • password-policies
          • GET
          • POST
        • password-policies/{id}
          • GET
          • DELETE
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • password-policies/{subscriptionId}
          • PUT
          • DELETE
    • Queue Columns
      • /icws/{sessionId}/configuration
        • queue-columns
          • GET
          • POST
        • queue-columns/{id}
          • GET
          • DELETE
          • PUT
        • defaults/queue-column
          • GET
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • queue-columns/{subscriptionId}
          • PUT
          • DELETE
    • Response Management Documents
      • /icws/{sessionId}/configuration
        • response-management-documents
          • GET
        • response-management-documents/{id}
          • GET
          • DELETE
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • response-management-documents/{subscriptionId}
          • PUT
          • DELETE
    • Roles
      • /icws/{sessionId}/configuration
        • roles
          • GET
          • POST
        • roles/{id}
          • GET
          • DELETE
          • PUT
        • defaults/role
          • GET
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • roles/{subscriptionId}
          • PUT
          • DELETE
    • Schedules
      • /icws/{sessionId}/configuration
        • schedules
          • GET
          • POST
        • schedules/{id}
          • GET
          • DELETE
          • PUT
        • defaults/schedule
          • GET
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • schedules/{subscriptionId}
          • PUT
          • DELETE
    • Secure Input Forms
      • /icws/{sessionId}/configuration
        • secure-input-forms
          • GET
          • POST
        • secure-input-forms/{id}
          • GET
          • DELETE
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • secure-input-forms/{subscriptionId}
          • PUT
          • DELETE
    • Skill Categories
      • /icws/{sessionId}/configuration
        • skill-categories
          • GET
          • POST
        • skill-categories/{id}
          • GET
          • DELETE
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • skill-categories/{subscriptionId}
          • PUT
          • DELETE
    • Skills
      • /icws/{sessionId}/configuration
        • skills
          • GET
          • POST
        • skills/{id}
          • GET
          • DELETE
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • skills/{subscriptionId}
          • PUT
          • DELETE
    • Statistic Parameter Groups
      • /icws/{sessionId}/configuration
        • statistic-parameter-groups
          • GET
          • POST
        • statistic-parameter-groups/{id}
          • GET
          • DELETE
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • statistic-parameter-groups/{subscriptionId}
          • PUT
          • DELETE
    • Status Columns
      • /icws/{sessionId}/configuration
        • status-columns
          • GET
        • status-columns/{id}
          • GET
    • Users
      • /icws/{sessionId}/configuration
        • users
          • GET
          • POST
        • users/{id}
          • GET
          • DELETE
          • PUT
        • defaults/user
          • GET
        • users/{id}/client
          • PUT
        • users/{id}/password
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • users/{subscriptionId}
          • PUT
          • DELETE
    • Workgroups
      • /icws/{sessionId}/configuration
        • workgroups
          • GET
          • POST
        • workgroups/{id}
          • GET
          • DELETE
          • PUT
        • defaults/workgroup
          • GET
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • workgroups/{subscriptionId}
          • PUT
          • DELETE
    • Wrap Up Categories
      • /icws/{sessionId}/configuration
        • wrap-up-categories
          • GET
          • POST
        • wrap-up-categories/{id}
          • GET
          • DELETE
          • PUT
        • defaults/wrap-up-category
          • GET
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • wrap-up-categories/{subscriptionId}
          • PUT
          • DELETE
    • Wrap Up Codes
      • /icws/{sessionId}/configuration
        • wrap-up-codes
          • GET
          • POST
        • wrap-up-codes/{id}
          • GET
          • DELETE
          • PUT
        • defaults/wrap-up-code
          • GET
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • wrap-up-codes/{subscriptionId}
          • PUT
          • DELETE
  • Reporting
    • Historical Reports
      • /icws/{sessionId}/configuration
        • historical-reports
          • GET
        • historical-reports/{id}
          • GET
    • Legacy Historical Reports
      • /icws/{sessionId}/configuration
        • legacy-historical-reports
          • GET
        • legacy-historical-reports/{id}
          • GET
    • Report Logs
      • /icws/{sessionId}/configuration
        • report-logs
          • GET
        • report-logs/{id}
          • GET
  • System
    • /icws/{sessionId}/configuration
      • system
        • GET
        • PUT
      • system/languages
        • GET
      • system/ivr-handlers
        • GET
      • system/time-zones
        • GET
    • /icws/{sessionId}/messaging/subscriptions/configuration
      • system/{subscriptionId}
        • PUT
        • DELETE
    • Accumulators
      • /icws/{sessionId}/configuration
        • accumulators
          • GET
        • accumulators/{id}
          • GET
    • Actions
      • /icws/{sessionId}/configuration
        • actions
          • GET
          • POST
        • actions/{id}
          • GET
          • DELETE
          • PUT
        • defaults/action
          • GET
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • actions/{subscriptionId}
          • PUT
          • DELETE
    • Attendant Email Profiles
      • /icws/{sessionId}/configuration
        • attendant-email-profiles
          • GET
        • attendant-email-profiles/{id}
          • GET
    • Attendant Inbound Profiles
      • /icws/{sessionId}/configuration
        • attendant-inbound-profiles
          • GET
        • attendant-inbound-profiles/{id}
          • GET
    • Attendant Operator Profiles
      • /icws/{sessionId}/configuration
        • attendant-operator-profiles
          • GET
        • attendant-operator-profiles/{id}
          • GET
    • Attendant Outbound Profiles
      • /icws/{sessionId}/configuration
        • attendant-outbound-profiles
          • GET
        • attendant-outbound-profiles/{id}
          • GET
    • Certificates Configuration
      • /icws/{sessionId}/configuration
        • certificates/subsystem-certificates
          • GET
        • certificates/trust-subsystem-certificate
          • PUT
    • Contact List Sources
      • /icws/{sessionId}/configuration
        • contact-list-sources
          • GET
        • contact-list-sources/{id}
          • GET
    • Dial Plan Classifications
      • /icws/{sessionId}/configuration
        • dial-plan-classifications
          • GET
        • dial-plan-classifications/{id}
          • GET
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • dial-plan-classifications/{subscriptionId}
          • PUT
          • DELETE
    • Dnis Mappings Configuration
      • /icws/{sessionId}/configuration
        • dnis-mappings
          • GET
          • PUT
    • E Faqs
      • /icws/{sessionId}/configuration
        • e-faqs
          • GET
        • e-faqs/{id}
          • GET
    • Fax Groups
      • /icws/{sessionId}/configuration
        • fax-groups
          • GET
        • fax-groups/{id}
          • GET
    • Feature Licenses
      • /icws/{sessionId}/configuration
        • feature-licenses
          • GET
        • feature-licenses/{id}
          • GET
    • Feedback Survey Groups
      • /icws/{sessionId}/configuration
        • feedback-survey-groups
          • GET
        • feedback-survey-groups/{id}
          • GET
    • Feedback Surveys
      • /icws/{sessionId}/configuration
        • feedback-surveys
          • GET
        • feedback-surveys/{id}
          • GET
    • Handlers
      • /icws/{sessionId}/configuration
        • handlers
          • GET
        • handlers/{id}
          • GET
    • Ic Data Sources
      • /icws/{sessionId}/configuration
        • ic-data-sources
          • GET
          • POST
        • ic-data-sources/{id}
          • GET
          • DELETE
          • PUT
    • Image Resource Categories
      • /icws/{sessionId}/configuration
        • image-resource-categories
          • GET
        • image-resource-categories/{id}
          • GET
    • Image Resources
      • /icws/{sessionId}/configuration
        • image-resources
          • GET
        • image-resources/{id}
          • GET
          • DELETE
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • image-resources/{subscriptionId}
          • PUT
          • DELETE
    • Initialization Functions
      • /icws/{sessionId}/configuration
        • initialization-functions
          • GET
        • initialization-functions/{id}
          • GET
    • Interaction Client Plugins
      • /icws/{sessionId}/configuration
        • interaction-client-plugins
          • GET
        • interaction-client-plugins/{id}
          • GET
    • Interaction Conference Rooms
      • /icws/{sessionId}/configuration
        • interaction-conference-rooms
          • GET
        • interaction-conference-rooms/{id}
          • GET
    • Interaction Process Automation Processes
      • /icws/{sessionId}/configuration
        • interaction-process-automation-processes
          • GET
        • interaction-process-automation-processes/{id}
          • GET
    • Interaction Processor Tables
      • /icws/{sessionId}/configuration
        • interaction-processor-tables
          • GET
        • interaction-processor-tables/{id}
          • GET
    • Layouts
      • /icws/{sessionId}/configuration
        • layouts
          • GET
          • POST
        • layouts/{id}
          • GET
          • DELETE
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • layouts/{subscriptionId}
          • PUT
          • DELETE
    • License Allocations
      • /icws/{sessionId}/configuration
        • license-allocations
          • GET
        • license-allocations/{id}
          • GET
    • Lines Authority Certificates
      • /icws/{sessionId}/configuration
        • lines-authority-certificates
          • GET
        • lines-authority-certificates/{id}
          • GET
    • Login Authentication Configuration
      • /icws/{sessionId}/configuration
        • login-authentication
          • GET
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • login-authentication/{subscriptionId}
          • PUT
          • DELETE
    • Mail Configuration
      • /icws/{sessionId}/configuration
        • mail/imap-smtp-mailbox-attributes
          • GET
        • mail/interaction-message-store-mailbox-attributes
          • GET
        • mail/no-mailbox-attributes
          • GET
        • mail/enabled-mailbox-providers
          • GET
        • mail/imap-servers
          • GET
        • mail/searchable-providers
          • GET
        • mail/folders
          • GET
        • mail/test-mailbox
          • GET
        • mail/directories
          • GET
        • mail/send-email
          • POST
        • mail/test-moniker
          • GET
      • Interaction Message Store Mailbox Configuration
        • /icws/{sessionId}/configuration
          • interaction-message-store-mailbox/users
            • GET
    • Miscellaneous Items
      • /icws/{sessionId}/configuration
        • miscellaneous-items
          • GET
        • miscellaneous-items/{id}
          • GET
    • Positions
      • /icws/{sessionId}/configuration
        • positions
          • GET
          • POST
        • positions/{id}
          • GET
          • DELETE
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • positions/{subscriptionId}
          • PUT
          • DELETE
    • Problem Reporter Configuration
      • /icws/{sessionId}/configuration
        • problem-reporter
          • GET
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • problem-reporter/{subscriptionId}
          • PUT
          • DELETE
    • Server Parameters
      • /icws/{sessionId}/configuration
        • server-parameters
          • GET
          • POST
        • server-parameters/{id}
          • GET
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • server-parameters/{subscriptionId}
          • PUT
          • DELETE
    • Single Sign On Identity Providers
      • /icws/{sessionId}/configuration
        • single-sign-on-identity-providers
          • GET
        • single-sign-on-identity-providers/{id}
          • GET
    • Sms Brokers
      • /icws/{sessionId}/configuration
        • sms-brokers
          • GET
        • sms-brokers/{id}
          • GET
    • Status Messages
      • /icws/{sessionId}/configuration
        • status-messages
          • GET
          • POST
        • status-messages/{id}
          • GET
          • DELETE
          • PUT
    • System Parameters
      • /icws/{sessionId}/configuration
        • system-parameters
          • GET
          • POST
        • system-parameters/{id}
          • GET
          • PUT
      • /icws/{sessionId}/messaging/subscriptions/configuration
        • system-parameters/{subscriptionId}
          • PUT
          • DELETE
    • Update Service Configuration
      • /icws/{sessionId}/configuration
        • update-service
          • GET
          • PUT
    • Web Services Parameters
      • /icws/{sessionId}/configuration
        • web-services-parameters
          • GET
        • web-services-parameters/{id}
          • GET
  • Transaction
    • /icws/{sessionId}/configuration
      • transaction
        • POST
        • {transactionId}/transaction-end
          • POST
• Connection
  • /icws
    • connection
      • POST
      • version
        • GET
      • features
        • GET
        • {featureId}
          • GET
      • server-info
        • GET
      • single-sign-on/identity-providers/{identityProviderId}
        • GET
      • single-sign-on/return
        • GET
        • POST
      • single-sign-on/saml-ecp/{identityProviderId}
        • GET
        • POST
      • single-sign-on/response
        • GET
      • server-time
        • GET
  • /icws/{sessionId}
    • connection
      • GET
      • DELETE
      • switchover-status
        • GET
      • station
        • DELETE
        • PUT
        • GET
      • unique-auth-token
        • POST
  • /icws/{sessionId}/messaging/subscriptions/connection
    • station
      • PUT
      • DELETE
• Data Dictionary
  • /icws/{sessionId}
    • data-dictionary
      • GET
      • tables
        • GET
      • views
        • GET
      • stored-procedures
        • GET
      • data-set-names
        • GET
• Data Extractor
  • /icws/{sessionId}/data-extractor
    • jobs
      • GET
      • POST
    • jobs/{jobId}
      • GET
      • DELETE
  • /icws/{sessionId}/messaging/subscriptions/data-extractor
    • jobs-statuses
      • PUT
      • DELETE
• Dialer
  • /icws/{sessionId}
    • dialer/log-in
      • POST
    • dialer/log-off
      • POST
    • dialer/ready-for-calls
      • POST
    • dialer/disposition
      • POST
    • dialer/request-break
      • POST
    • dialer/end-break
      • POST
    • dialer/place-preview-call
      • POST
    • dialer/establish-persistent-connection
      • POST
    • dialer/request-form-definition
      • POST
    • dialer/update-call-data
      • POST
    • dialer/reset-campaign
      • POST
    • dialer/recycle-campaign
      • POST
    • dialer/transition-campaign
      • POST
    • dialer/initiate-manual-outbound-call
      • POST
    • dialer/perform-call-list-query
      • POST
    • dialer/request-phone-number-details
      • POST
    • dialer/set-agent-type
      • POST
    • dialer/mark-call-for-finishing
      • POST
    • dialer/transfer-to-attendant-profile
      • POST
    • dialer/request-contact-data
      • POST
    • dialer/update-stage
      • POST
    • dialer/allocate-agents
      • POST
• Directories
  • /icws/{sessionId}/messaging/subscriptions
    • directories
      • PUT
      • DELETE
    • directories/{subscriptionId}
      • PUT
      • DELETE
  • /icws/{sessionId}
    • directories
      • lookup-entries
        • POST
      • contacts/{directoryID}
        • POST
        • {entryID}
          • PUT
          • DELETE
      • speed-dial
        • POST
        • {speedDialDirectoryId}
          • PUT
          • DELETE
        • {speedDialDirectoryId}/links
          • POST
          • {speedDialLinkId}
            • PUT
            • DELETE
• Interactions
  • /icws/{sessionId}
    • interactions
      • POST
      • {interactionId}
        • GET
        • POST
        • agent-assistance
          • POST
        • blind-transfer
          • POST
        • transfer-to-voicemail
          • POST
        • park
          • POST
        • callback/disposition
          • PUT
        • chat/messages
          • POST
        • chat/send-file
          • POST
        • chat/send-file/invitation
          • POST
        • chat/send-file/invitation-active
          • GET
        • chat/send-response-management-file
          • POST
        • chat/typing-indicator
          • PUT
        • coach
          • POST
        • consult
          • POST
          • {consultId}
            • DELETE
            • change-audience
              • POST
            • conclude
              • POST
        • disconnect
          • POST
        • email/attachments/message/download
          • POST
        • email/attachments/file/upload
          • POST
        • email/attachments/response-management/insert
          • POST
        • email/attachments/file/remove
          • POST
        • email/save
          • POST
        • email/send
          • POST
        • hold
          • POST
        • invite-party
          • POST
        • join
          • POST
        • listen
          • POST
        • mute
          • POST
        • pause
          • POST
        • record-snippet
          • POST
        • secure-pause
          • POST
        • pickup
          • POST
        • play-wav
          • POST
        • make-private
          • POST
        • record
          • POST
        • send-to-voicemail
          • POST
        • send-digits
          • POST
        • wrap-up-assignments
          • POST
      • conferences
        • POST
        • {conferenceId}
          • PUT
          • invite-party
            • POST
      • email/resolve-address
        • POST
      • agent-assistance/{assistanceId}
        • DELETE
        • POST
  • /icws/{sessionId}/messaging/subscriptions
    • interactions/{interactionId}
      • PUT
      • DELETE
      • callback
        • PUT
        • DELETE
      • chat
        • PUT
        • DELETE
      • email
        • PUT
        • DELETE
    • interactions/agent-assistance
      • PUT
      • DELETE
      • {assistanceId}
        • PUT
        • DELETE
    • interaction-alerting
      • PUT
      • DELETE
    • interaction-history
      • PUT
      • DELETE
• Journey Map
  • /icws/{sessionId}/journeymap
    • individual
      • POST
      • GET
    • individual/{individualId}
      • GET
      • PUT
    • organization
      • POST
      • GET
    • organization/{organizationId}
      • GET
      • PUT
    • location/{locationId}
      • GET
    • resolve-interaction
      • PUT
    • config-attribute
      • GET
    • login-user-info
      • GET
    • interaction/{icuserindivid}/{interactionId}
      • GET
  • /icws/{sessionId}/messaging/subscription/journeymap
    • related-interaction/{subscriptionId}
      • PUT
      • DELETE
• Licenses
  • /icws/{sessionId}
    • licenses
      • POST
      • PUT
      • DELETE
      • license-stages
        • POST
  • /icws/{sessionId}/messaging/subscriptions
    • licenses
      • PUT
      • DELETE
• Messaging
  • /icws/{sessionId}/messaging
    • messages
      • GET
      • Event Source
    • heartbeat
      • POST
• Phone Numbers
  • /icws/{sessionId}/phone-numbers
    • query-details
      • POST
• Process Automation
  • /icws/{sessionId}/ipa
    • process-instances
      • POST
      • GET
    • workitem-instances/{workItemInstanceId}/current-page
      • POST
  • /icws/{sessionId}/messaging/subscriptions/ipa
    • pas
      • PUT
      • DELETE
    • launchable-processes
      • PUT
      • DELETE
    • workitem-instances/{workItemInstanceId}/current-page
      • PUT
      • DELETE
• Quality Management
  • /icws/{sessionId}/agent-quality
    • questionnaires
      • POST
      • {questionnaireId}
        • GET
    • questionnaire-directories
      • POST
      • GET
      • {directoryId}
        • DELETE
    • rank-groups
      • GET
    • scorecards/{scorecardId}
      • GET
      • acknowledge
        • PUT
    • search
      • POST
      • {searchId}
        • GET
        • DELETE
• Queues
  • /icws/{sessionId}/messaging/subscriptions/queues
    • {subscriptionId}
      • PUT
      • DELETE
• Recordings Management
  • /icws/{sessionId}/recordings
    • {recordingId}/tags
      • GET
      • PUT
      • DELETE
    • {recordingId}/attributes
      • GET
      • PUT
      • DELETE
    • {recordingId}/export-uri
      • GET
    • play/station-audio
      • start/{recordingId}
        • POST
      • stop/{playbackInteractionId}
        • POST
    • send-as-email
      • PUT
    • {recordingId}/send-as-email
      • PUT
    • {recordingId}/media-details
      • GET
    • {recordingId}/retention-expiration
      • POST
  • /icws/{sessionId}/screenrecordings
    • record
      • start/{recordedUserId}
        • POST
      • stop/{recordedUserId}
        • POST
      • pause/{recordedUserId}
        • POST
      • resume/{recordedUserId}
        • POST
• Response Management
  • /icws/{sessionId}
    • response-management
      • PUT
      • file
        • POST
  • /icws/{sessionId}/messaging/subscriptions
    • response-management
      • PUT
      • DELETE
• Security
  • /icws/{sessionId}/security
    • password
      • POST
• Session
  • /icws/{sessionId}/messaging/subscriptions/session
    • sessions-users
      • PUT
      • DELETE
    • sessions-stations
      • PUT
      • DELETE
    • sessions-layouts
      • PUT
      • DELETE
• Social Media
  • /icws/{sessionId}
    • social-media
      • GET
      • POST
      • PUT
      • DELETE
      • account
        • GET
        • POST
        • PUT
        • DELETE
      • facebook
        • account
          • POST
          • {accountId}
            • GET
            • PUT
            • DELETE
            • channel
              • POST
              • {channelId}
                • GET
                • PUT
                • DELETE
            • channels
              • GET
        • accounts
          • GET
      • twitter
        • account
          • POST
          • {accountId}
            • GET
            • PUT
            • DELETE
            • channel
              • POST
              • {channelId}
                • GET
                • PUT
                • DELETE
            • channels
              • GET
        • accounts
          • GET
• Statistics
  • /icws/{sessionId}/statistics
    • statistic-parameter-values
      • POST
      • queries
        • POST
      • chained-parameters-validator
        • POST
  • /icws/{sessionId}/messaging/subscriptions/statistics
    • statistic-catalog
      • PUT
      • DELETE
    • statistic-values
      • PUT
      • DELETE
    • statistic-parameter-values
      • PUT
      • DELETE
• Status
  • /icws/{sessionId}/status
    • status-messages
      • GET
    • status-messages-user-access/{userId}
      • GET
    • user-statuses/{userId}
      • GET
      • PUT
    • user-status-previous-info/{userId}
      • GET
  • /icws/{sessionId}/messaging/subscriptions/status
    • status-messages
      • PUT
      • DELETE
    • status-messages-user-access
      • PUT
      • DELETE
    • user-statuses
      • PUT
      • DELETE
    • user-status-previous-info
      • PUT
      • DELETE
• System
  • /icws/{sessionId}/system
    • handler-notification
      • POST
  • /icws/{sessionId}/messaging/subscriptions/system
    • handler-sent-notifications
      • PUT
      • DELETE
• Unified Messaging
  • /icws/{sessionId}/unified-messaging
    • {unifiedMessageId}
      • PUT
      • DELETE
      • voicemail-message/play/start
        • POST
      • voicemail-message/play/stop
        • POST
    • messages-waiting-indicator/count-refresh
      • PUT
  • /icws/{sessionId}/messaging/subscriptions/unified-messaging
    • voicemail-messages
      • PUT
      • DELETE
    • fax-messages
      • PUT
      • DELETE
    • messages-waiting-indicator
      • PUT
      • DELETE
• Voice Prompts
  • /icws/{sessionId}/voice-prompts
    • all
      • commit
        • POST
      • clear
        • POST
      • cancel
        • POST
    • greeting
      • activation
        • PUT
        • GET
      • record
        • POST
      • commit
        • POST
      • preview
        • POST
      • clear
        • POST
      • cancel
        • POST
    • outofoffice
      • activation
        • PUT
        • GET
      • record
        • POST
      • commit
        • POST
      • preview
        • POST
      • clear
        • POST
      • cancel
        • POST
    • noanswer
      • record
        • POST
      • commit
        • POST
      • preview
        • POST
      • clear
        • POST
      • cancel
        • POST
    • followme
      • record
        • POST
      • commit
        • POST
      • preview
        • POST
      • clear
        • POST
      • cancel
        • POST
    • name
      • record
        • POST
      • commit
        • POST
      • preview
        • POST
      • clear
        • POST
      • cancel
        • POST
    • forward
      • record
        • POST
      • commit
        • POST
      • preview
        • POST
      • clear
        • POST
      • cancel
        • POST
• Web Callback
  • /icws/web-callback
    • create
      • POST
    • status/{participantId}
      • GET
    • exit/{participantId}
      • POST
    • reconnect
      • POST
• Web Chat
  • /icws/web-chat
    • start
      • POST
    • exit/{participantId}
      • POST
    • reconnect
      • POST
    • typing-state/{participantId}
      • POST
    • send-message/{participantId}
      • POST
    • file/{participantId}/{fileGuid}/{fileName}
      • GET
    • messages/{participantId}
      • GET
    • message-history/{participantId}
      • GET
• Widgets
  • /icws/widgets
    • registration/{id}
      • GET
    • handler-notification
      • POST
• Workforce Management
  • /icws/{sessionId}/messaging/subscriptions/wfm-data
    • data-versions
      • PUT
      • DELETE
  • /icws/{sessionId}/wfm
    • time-off
      • POST
      • {timeOffRequestId}
        • PUT
    • trade-requests
      • POST
      • {shiftTradeRequestId}
        • PUT
    • trade-matches/{shiftTradeMatchId}
      • PUT
    • data
      • GET
    • matching-tradecounts
      • GET
    • matching-tradeinfo
      • GET
    • perform-trade
      • POST
    • scheduledatesrange
      • GET