Latitude by Genesys End of Life Products

Genesys provides software updates for 18 months from the date of the release of the product version. With the release of Latitude 10.0 SU 9 in February 2019, SU7 and earlier releases have reached beyond their standard support expiration date.

Genesys recommends that current Latitude 10.0 customers update to the latest Latitude 10.0 Service Release. Active Latitude customers are entitled to update Latitude from previous Service Updates to the latest Service Update for free.

Acronyms

EOL = End of Life

LOD = Last Order Date

EOM = End of Maintenance

EOS = End of Support

Effective Immediately (April 2020):  Latitude by Genesys declares Latitude version 10 SU 07 and earlier EOL. Genesys will honor the dates established for EOM and apply the EOS policy to the date of January 1, 2020 for products scheduled for EOS beyond July 1, 2021. While Genesys makes every effort for third-party vendors to comply with Genesys EOL policy, Genesys cannot guarantee the vendors' adherence to the policy.

EOL schedule

EOL life cycle dates

Date Type	Effective Date
EOL Announcement	April 30, 2020
LOD	October 31, 2020
EOM	April 30, 2021
EOS	October 31, 2021

Latitude products

Version	LOD	EOM	EOS
Latitude 10.0*	Does not apply	12 months from the date of release of the product version.	6 months from the EOM date of the product version.
8.5 and earlier	No Longer Supported

*Note: This policy starts with Latitude 10.0 SU7 and earlier.

Definitions

EOL Announcement Date

General announcement of the LOD of commercially available Genesys products, and the corresponding EOM and EOS dates.

From the EOL Announcement Date onward, Genesys and partners cannot quote product(s) or Maintenance and Support on the EOL products to new Customers.

Up until LOD, it is still possible to quote add-on Orders for additional Seats (or such other previously Ordered License Unit Type/License Element), or Maintenance and Support renewals for Customers who have the applicable EOL product(s) installed.

Notwithstanding the foregoing, Genesys will honor outstanding quotes issued before the EOL Announcement Date until expiration of their validity date.

LOD

Ultimate date on which customers and partners can order additional units of an EOL product. On and after the LOD, Genesys won't issue or accept new quotes for such units.

EOM

From this date, no Releases (for example, fixes, updates) will be available for an EOL product.

EOS

From this date, all Genesys Maintenance and Support obligations cease.