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Configure Duplicate Handling

Use the Duplicate Config dialog box to specify how to handle duplicate records when importing maintenance files.

To configure duplicate handling

  1. In the Navigation pane, click Clients.

Clients pane

  1. In the Clients pane, expand the appropriate folder and then double-click the client. The tab for the specified client appears in the Information pane.

General tab

  1. Click the Import Files tab and then click the Maintenance tab.

Import Files tab - Maintenance tab

  1. Click Configure Duplicate Handling. The Duplicate Config dialog box appears.

Duplicate Config dialog box

Duplicate handling: Method to use to handle duplicate records.

Reject Duplicates: Don't process accounts with duplicate import records.

Accept last: Use the first duplicate record found to update the account.

Accept first: Use the last duplicate record found to update the account.

Ignore: Process all information, regardless of duplicates or the order found.

How would you like to be notified of duplicates: Method for Exchange Manager to use to notify you when there are duplicate records.

No Notification: Don't send a notification.

Log warning: Add a warning message to the log file.

Log error: Add an error message to the log file.

  1. Complete the information and then click OK.

  2. In the toolbar, click Save. The Update Comment dialog box appears.

  3. In the Update Comment box, type a comment regarding your changes and then click OK.

Related Topics

Configure a Maintenance Import File

Import Process Configuration