Custom Queue Options Permission

Use the Custom Queue Options permission to specify account rules for a Custom queue.

Location

In the Latitude Permissions and Policies Editor window, expand the Work Form folder and then click Custom Queue Options.

Scope

This permission is available for the following scopes:

• System

• Role

• User

• Branch

Policy

This policy allows your organization to specify the account queuing options. Enable the permission for a scope and then specify the options.

• Enforce collector queuing rules: If selected, the system doesn't queue accounts in custom queues that don't appear in a collector queue because of regular rules. 

• Enforce time zone rules: If selected, the system doesn't queue accounts in custom queues that don't appear in a collector queue because of time zone restrictions until the time zone occurs.