Pie Queue

Use the Pie Queue dialog box to view accounts assigned to your desk or another agent's desk in pie chart form.

1. Pie chart icon: Displays accounts in the Pie queue in pie chart format.

2. Table icon: Displays the accounts in the Pie queue in table format.

3. Filter options: Changes how the accounts display in the pie chart. In the example, the system filtered the accounts on balance. The filter options available are based on your permissions.

4. Reset: Clears the currently set filters.

5. Pie chart: A representation of the accounts in the queue in pie chart or table format, depending on which option you have selected. To view details for a pie piece, hover over the pie piece. To select a pie piece for queuing, double-click the pie piece.

6. Breakdown options: Displays the pie chart pieces by number of accounts or balance.

7. Pie Piece Overview grid: Information for each piece in the pie chart.

8. Queue: Creates a Pie queue based on the selected criteria. Closes the Pie Queue dialog box and displays the first account in the Pie queue in the Work Form.

9. Overview: Displays the desk, number of accounts available to work, and the number of accounts selected to work.