Latitude

Latitude 10.0 SU 10 includes the following new features and changes.

CBR Special Comment tool

Added the CBR Special Comment tool to allow users to update the special comment on specific CBR accounts.

Support Queue

• Renamed "Remove" and "Remove All" options in the Support Queue Items for Account window to "Delete" and "Delete All" to more accurately represent the actions.

• Added "Completed" option to the Support Queue Items for Account window to allow a supervisor or clerical user to complete a support item that the user worked.

Permissions

Added the following customer-level policies to the Minimum Settlement Options permission to allow different settlement percentages based on the number of days after the account received or charged-off date:

• Use Time Based Settlement Options

• Settlement Date

• Settlement Bucket

Permit Surcharge

Added the ability to enable and disable surcharge for a new arrangement.

Latitude Integration with Genesys Cloud

Added the following information as part of integration with Genesys Cloud.

• Dialer Configuration.

• Log on to Genesys Cloud Client.

• Genesys Cloud Client.

• Campaign Call Process.

• Call Recordings.

• Manual Call Dial.

• Log off Genesys Cloud Client.