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Modify a Complaint Category
Use the Complaint Category dialog box to modify a complaint category.
To modify a complaint category
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With an account displayed in the Work Form, do one of the following:
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From the Info menu, click Complaints.
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At the top of the Panels section, click the name of the currently displayed panel (for example, Phones, Notes) and then click Complaints.
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In the toolbar in the Complaints panel, click Complaint Category.
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In the data grid, click the complaint category to modify and then click View/Edit Complaint Category.
Code: Code that identifies the complaint category.
Description: Description of the complaint category.
SLA Days: Number of days after receiving the complaint that you have to resolve it before breaching the Service Level Agreement (SLA).
Priority: Priority level that determines when the Complaint Department works the complaint.
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Modify the information and then click OK.