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Modify a Dispute Type

Use the Dispute Type dialog box to modify a dispute type.

To modify a dispute type

  1. With an account displayed in the Work Form, do one of the following:

    • From the Info menu, click Disputes.

    • At the top of the Panels section, click the name of the currently displayed panel (for example, Phones, Notes) and then click Disputes.

Disputes panel

  1. In the toolbar in the Disputes panel, click Dispute Types.

Dispute Types window

  1. In the data grid, click the dispute type to modify and then click View\Edit Dispute Type.

Dispute Type dialog box

Code: Code that identifies the dispute type.

Description: Description of the dispute type.

Proof Required: If selected, your organization requires proof of the dispute.

  1. Modify the information and then click OK.

Related Topics

Dispute Types