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Release a Suspended Letter
Use the Pending Letters section of the Account Letters window to release a suspended letter. Once released, you can modify the letter, modify the letter request, send the letter, or delete the letter request. You must have the appropriate permissions to release a suspended letter.
To release a suspended letter
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With an account displayed in the Work Form, from the menu bar, click Letters. The Account Letters window appears.
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In the Pending Letters section, click the letter and then click Release. The system releases the suspended letter.