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Suspend a Pending Letter Request
Use the Pending Letters section of the Account Letters window to suspend a pending letter request. While suspended, you cannot modify the letter, modify the letter request, send the letter, or delete the letter request. You must have the appropriate permissions to suspend a letter.
To suspend a pending letter request
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With an account displayed in the Work Form, from the menu bar, click Letters. The Account Letters window appears.
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In the Pending Letters section, click the letter and then click Suspend. The system suspends the letter.