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View the Letter Series Queue
Use the Letter Series Queue tab in the Account Letters window to view scheduled letter requests in a letter series. A letter series is a group of letters that your agency can set up to send letters to debtors based on the receipt date of the account. Latitude schedules the letter series when you add new business to Latitude.
To view the letter series queue
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With an account displayed in the Work Form, from the menu bar, click Letters. The Account Letters window appears.
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Click the Letter Series Queue tab.
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To override the schedule for a letter, click the letter and then click Request Now. The system schedules the letter for printing immediately and removes it from future scheduling.
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To remove a letter from the schedule, click the letter and then click Delete. A confirmation dialog box appears. Click Yes. The system removes the letter from the schedule.