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Add a Complaint Category
Use the Complaint Category panel to add a complaint category.
To add a complaint category
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In the Navigation pane, click System Codes and Settings > Accounts > Complaint Category.
Code: Code that identifies the complaint category.
Description: Description of the complaint category.
SLA Days: Number of days after receiving the complaint that you have to resolve it before breaching the Service Level Agreement (SLA).
Priority: Priority level that determines when the Complaint Department works the complaint.
Created When: Date and time a user created this complaint category.
Modified When: Date and time a user last modified this complaint category.
Created By: User who created this complaint category.
Modified By: User who last modified this complaint category.
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Click the plus sign (+). A blank row appears in the data grid.
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Complete the information and then click the check mark.