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Add a Phone Contact Result
Use the Contact Information tab or the Phones panel to add the result of contacting a party on the account. The system records these changes in the Notes panel.
To add a phone contact result
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Do one of the following:
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In the Task Panel navigation tree, click Customer and then click a name. The Contact Information tab appears.
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In the Reference Panel navigation bar, click Available Panels and then click Phones. The Phones panel appears.
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Click the arrow next to the phone number and then click the contact result. For example, No Answer, Line Busy, Bad Number, Left Message Person, and Left Message Machine.