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Configuration for Handling Broken Promises Permission
Use the Configuration for Handling Broken Promises permission to specify the status and queue level to assign to accounts when customers break a promise.
Location
In the Navigation pane, click Configuration > Payment Processing > Configuration for Handling Broken Promises.
Scope
This permission is available for the System scope only.
Policy
The policy allows your organization to specify the status and queue level to assign to accounts when customers break a promise. Enable the permission for a scope and then specify the settings.
Change Status and Qlevel: If selected, the system changes the account status and queue level when customers break promises.
Change Status to: Status to assign to accounts when processing broken promises.
Change Qlevel to: Queue level to assign to accounts when processing broken promises.