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Latitude

Latitude 2024 R1 includes the following new features.

Documentation Handling For AIM

  • AIM and AIM Receiver have been enhanced in the newest file format to support the sending of documentation as a supplemental file during placement or when sending request and response updates to agencies.

  • Documents to be sent can based upon the document type definitions in Latitude and will be transmitted in a compressed (ZIP) file of a new file type of “CDOC.” New records in the placement and request and response files indicate if a documentation file is included.

License Management

  • License management for Latitude has been enhanced to utilize a license key system for both concurrent seat licenses and licensed individual products. Key management supports both subscription (Premise or Cloud subscription) and legacy perpetual licenses.

  • The administration page for Latitude now includes “License Management,” which will display currently active licenses in addition to any expired licenses and provide the mechanism to import a new license key.

  • Any existing customers who upgrade to this version or later releases who have not already obtained a license key must do so before the upgrade.

Centralized Event Logging

  • Centralized system event logging has been enhanced to include events generated by all Latitude applications and now provides the ability to filter events by date range.

  • Applications that now generate System Events for Add/Change/Delete activities or generation of files include:

  • AIM, CBR Console, CBR Wizard, Custom Queue Manager, Exchange, Letter Console, Link Console, List Builder, Job Manager, Pool Queue Manager, and Workflow.

Account Creation via Manual Entry or Rest API

  • Enhancement allows for manually creating an account in Latitude directly from the Agent Desktop. A new permission has been added at the System, Role, and Scope levels to enable or disable the ability to add accounts. Default behaviour does not permit manual account creation.

  • A new public Rest API has been added that allows for the creation of accounts directly from other systems. The existing Rest API can be utilized to populate more data on the newly created account.