Show Hide

 

Feedback

  • Contents
 

Latitude

Latitude 2024 R2  includes the following new features.

Healthcare Collection Phase -1

Liquid Latitude now supports healthcare insurance follow-up and collections using a unique user interface to specific to non-self-pay healthcare debt. New features include.

  • Additional tables and fields to store carrier information, claim information and claim details.
  • Carrier, claims and claim details are available as conditions in the query tool.
  • A new tool has been added to create Carrier specific work queues. When accessing the Healthcare interface, the user can select which Carrier queue to work.
  • Exchange has been updated with new schema components for new business and maintenance for populating claim and claim details.
  • The new Healthcare user interface is used to “work” carriers based upon a work queue and will display multiple accounts and claims associated with the selected carrier.

 

Consent for Pre-Recorded Messages

  • To assist in maintaining compliance,  a new field has introduced track consent for the delivery of pre-recorded messages at the individual phone number level. The consent setting has been added as a condition in the query tool.

 

Statue of Limitations

  • Latitude now can now automatically calculate Statute of Limitations on accounts based upon contract type, debtor state, state of the credit grantor. A new nightly custodian task will update the SOL date on accounts and a new query condition has been added to select accounts based upon in or out of statute.

 

Enhancements to Data Replication on Linked Accounts

  • Enhancements to linked accounts include the ability to ensure contact data is synchronized across all linked accounts. For the contact task, saving any changes made to data in secondary tabs (Spouse, Attorney, Bankruptcy, Deceased, Assets, CCCS) will prompt the user to synchronize these updates across all linked accounts.

 

Manual Linking Changes(merging two link ids)

  • To improve the user experience when managing linked accounts, especially for existing linked groups. This feature includes the ability to merge two sets of linked accounts as opposed to having to relink accounts individually. All linking configuration rules are observed when merging two link groups.