Place an Outbound Call (PureConnect)

Use the Make a Call dialog box to place an outbound call.

To place an outbound call

1. In the PureConnect Dialer Agent Interface toolbar, do one of the following:

• Click the Phone icon.

• Click the Hamburger menu and then click Make a Call.

The Make a Call dialog box appears.

Dial Number: Phone number to dial.

Account Code: Interaction Administrator account code to associate to the phone call. If not available, your organization doesn't use this code.

Workgroup: Workgroup to associate to the phone call.

2. Complete the information and then click the Phone icon to place the call.

Related Topics

PureConnect Dialer Agent Interface