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Log on to PureConnect Dialer Agent Interface

Use the Logon pages to log on to the PureConnect Dialer Agent Interface. Your organization must have configured the Dialer permission.

Note: The pages that appear depend on how your organization set up the Dialer permission and your user account. If your system administrator specified a server in the Dialer permission, the Select Server page doesn't appear. If your system administrator added your Dialer credentials to your user account profile, the Authentication page doesn't appear.

To log on to the PureConnect Dialer Agent Interface

Locate the PureConnect Dialer Agent Interface on the Latitude Agent Desktop.

Select Server dialog box

In the Server box, if the Interaction Dialer server name doesn't appear, type the name of the Interaction Dialer server and then click Select Server. The Authentication page appears.

Authentication dialog box

To use the same logon authentication each time you log on to Interaction Dialer, select Always use this authentication type.
Do one of the following:

To log on using your Latitude credentials, do the following:

Click Interaction Center Authentication.

Interaction Center Credentials dialog box

Type your credentials in the boxes and then click Log On.

To log on using your Windows credentials, do the following:

Click Windows Authentication.

Windows Authentication dialog box

Type your Windows credentials in the boxes and then click Sign in.

If your credentials are correct, the Select Station page appears. Otherwise, an error message appears; provide the correct credentials or contact your system administrator for assistance.

Select Station dialog box

In the Select Station list box, click the type of station through which to receive calls.
Do one of the following:

If you selected Workstation, in the Workstation box, type the name of the workstation to use.
If you selected Remote Workstation, in the Remote Workstation box, type the name of the remote workstation to use. In the Remote Number box, type the remote telephone number to use.
If you selected Remote Number, in the Remote Number box, type the remote telephone number to use.

For more information about stations, see "Overview of stations" in the Interaction Administrator documentation.

To use the same station each time you log on to the PureConnect Dialer Agent Interface, select Remember Station.
Click Select. Latitude logs you on to the PureConnect Dialer Agent Interface with a status of Available.

Interactions page

Tip: To minimize the PureConnect Dialer Agent Interface, click the minus sign (-). The system minimizes the PureConnect Dialer Agent Interface and displays the Dialer icon.

PureConnect Dialer Agent Interface