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Liquid Latitude Help
Request Assistance with a Call (PureConnect)
Use the Request Assistance dialog box to request assistance with a call.
To request assistance with a call
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In the PureConnect Dialer Agent Interface toolbar, click the Request Assistance icon.
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In the box, type a message to send regarding your request for assistance and then click Send Request. A supervisor receives your request for assistance.
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To view the request, in the PureConnect Dialer Agent Interface toolbar, click the Workgroups icon. The CRM Web Client window appears.
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Click the My Interactions tab.
Related Topics
PureConnect Dialer Agent Interface Icons