Send a Case Update to RDN

Use the Send Update option to send updates from Latitude to the RDN system in real time for a specific case on the account.

Note: You can only send updates for cases that aren't on hold or closed.

To send a case update to RDN

1. In the Task Panel navigation tree, click RDN Integration and then click the tab for the case for which to send an update.

2. Click Send Update.

Update Priority: Urgency of the update for the recovery agent or agency.

Update Type: Type of update to send to RDN, such as account closed or address update.

Update Text: More information about the update.

Update Collateral: If selected, you want to send collateral changes in Latitude to the RDN system. For more information about what data Latitude includes, see Case Updates.

Update Address: If selected, you want to send address changes in Latitude to the RDN system.

Update Account Info: If selected, you want to send account information changes in Latitude to the RDN system.

Note: Latitude doesn't update the RDN system automatically when you update collateral, address, or account information in Latitude. You must send an update to the RDN system.

3. Complete the information and then click Submit. Latitude sends the updates to the RDN system and displays a message indicating such.

4. Click Close. Latitude adds a message to the Recent Updates data grid on the Case Details tab. Latitude also adds a row to the data grid on the Summary tab and includes a message about the update.

Related Topics

RDN Integration

Case Updates

Retrieve Case Updates From RDN

Task Panels Permission

Task Panels