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List Builder Help
What's New in List Builder
The following releases introduced changes and enhancements in List Builder.
2022 R1
Fetching non-agent calls into communication panel:Dialer update service pulls any non-agent handled calls into Latitude and is displayed in the communication panel. It also increments any attempt or contact counters based on a result code mapping and its properties (attempted/contacted). If the mapping is resolved into a Wrong Number (WN) in Latitude, the phone number is marked as bad. It will also log "Party Phone Number Attempted," "Party Phone Number Changed," and "Campaign Call Dispositioned" events as appropriate.
Screen pop-up upon inbound call received:This pops-up account upon inbound call received from Genesys Cloud by matching ANI. If the ANI matches with two accounts, it shows the list of matching accounts like search results and allows the agent to select an account to be opened. If those accounts are linked together; it launches the driver account. If ANI is not matched with any account, the agent can search for an account from the search screen as per the conversation with the caller.
Remove phone number from current contact list/campaigns:This removes the phone number from the current contact list/campaigns in real time when a disposition is stamped or by performing an action that results in the account being flagged as worked.
List builder - Exit form between the process:This enables you to exit the campaign creation form in the List builder while exporting accounts to Genesys Cloud at any point in the process.
List builder - Auto time zone-mapping configuration:This enables you to enable auto-time zone mapping provided by Genesys Cloud by viewing the area code/zip code while creating a contact list. For more information on this feature, refer to: https://help.mypurecloud.com/articles/automatic-time-zone-mapping-overview.
List builder - Contactable time sets configuration:This enables you to set a contactable time set by supplying the timezone from Latitude and selecting one of the contactable time sets from Genesys Cloud while creating a campaign. Note: You cannot use this feature if "Auto time zone mapping" is enabled. For more information about this feature, please refer to: https://help.mypurecloud.com/articles/callable-times-page.
2020 R1
Added ability to export call lists to Genesys Cloud campaigns. For more information, see Export Call List to Genesys Cloud Campaign.
2020 R2
Modified ability to export call lists to Genesys Cloud campaigns to a wizard form. For more information, see Export Call List to Genesys Cloud Campaign.