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Action and Result Codes
Action and result codes classify the work done on an account. The system and users attach notes to accounts. Action codes indicate the action on an account, while result codes indicate what happened as a result of the action. The system also uses result codes to count the number of accounts each collector works and contacts.
The following tables list the standard action and result codes.
Standard action codes
* Indicates system-utilized action codes.
|
Code |
Description |
|
3P |
Third Party |
|
AT |
Attorney Telephoned |
|
CO* |
Comment Only |
|
DT |
Customer Telephoned Office |
|
RL |
Received Letter |
|
SC |
Supervisor Call |
|
TA |
Telephoned Attorney |
|
TC* |
Telephoned Client |
|
TE* |
Telephoned Employer |
|
TI* |
Telephoned Information |
|
TR* |
Telephoned Residence |
|
TO |
Telephoned Other |
Standard result codes
* Indicates system-utilized action codes.
|
Code |
Description |
Worked |
Contacted |
|
AM* |
Left message on Answering Machine |
Yes |
No |
|
CO* |
Comment Only |
Yes |
Yes |
|
HU |
Hung Up on |
Yes |
No |
|
LB |
Line Busy |
Yes |
Yes |
|
LM |
Left Message |
Yes |
Yes |
|
LR |
Left message on Recorder |
No |
No |
|
LV |
Left message on Voice Mail |
No |
No |
|
NA* |
No Answer |
No |
No |
|
NH |
No Help |
Yes |
Yes |
|
NI |
Not In |
No |
No |
|
NL |
No Listing |
No |
No |
|
NP |
Non-Published |
No |
No |
|
TD |
Temporarily Disconnected |
No |
No |
|
TO |
Telephoned Office |
No |
No |
|
TT |
Talked To |
No |
No |
|
TW |
Talked With (other than customer) |
Yes |
No |
|
WN* |
Wrong Number or no good |
Yes |
No |