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Action and Result Codes

Action and result codes classify the work done on an account. The system and users attach notes to accounts. Action codes indicate the action on an account, while result codes indicate what happened as a result of the action. The system also uses result codes to count the number of accounts each collector works and contacts.

The following tables list the standard action and result codes.

Standard action codes

* Indicates system-utilized action codes.

Code

Description

3P

Third Party

AT

Attorney Telephoned

CO*

Comment Only

DT

Customer Telephoned Office

RL

Received Letter

SC

Supervisor Call

TA

Telephoned Attorney

TC*

Telephoned Client

TE*

Telephoned Employer

TI*

Telephoned Information

TR*

Telephoned Residence

TO

Telephoned Other

Standard result codes

* Indicates system-utilized action codes.

Code

Description

Worked

Contacted

AM*

Left message on Answering Machine

Yes

No

CO*

Comment Only

Yes

Yes

HU

Hung Up on

Yes

No

LB

Line Busy

Yes

Yes

LM

Left Message

Yes

Yes

LR

Left message on Recorder

No

No

LV

Left message on Voice Mail

No

No

NA*

No Answer

No

No

NH

No Help

Yes

Yes

NI

Not In

No

No

NL

No Listing

No

No

NP

Non-Published

No

No

TD

Temporarily Disconnected

No

No

TO

Telephoned Office

No

No

TT

Talked To

No

No

TW

Talked With (other than customer)

Yes

No

WN*

Wrong Number or no good

Yes

No

Related Topics

View Account Notes

Add an Account Note

Note Action Codes

Note Result Codes