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Add a Note Action Code
Use the Note Actions panel to add an action code for notes.
To add an action code
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In the Navigation pane, click System Codes and Settings > Accounts > Note Actions.
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Click the plus sign (+). A blank row appears in the data grid.
Code: Unique code that identifies the action.
Description: Description of the action.
Consider as attempted: If selected, the action code signifies an attempt at working the account.
Consider as worked: If selected, the action code signifies a worked account.
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Complete the information and then click the check mark.