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Create an AIM Request
Use the New Request dialog box to create a request for the outside collection agency or attorney that holds the account. If an outside collection agency or attorney doesn't hold the account, you cannot create a request.
To create an AIM request
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In the Reference Panel navigation bar, click Available Panels and then click AIM.
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In the AIM toolbar, click Create Request.
Request Code/Description: Code and description that identify the type of request.
Requested Date: Date of the request.
Request Text: More information regarding the request.
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Complete the information and click Save. The system adds the request to the data grid on the Requests/Notifications tab.