Map a Disposition Code to a Result Code

Use the Dialer panel to map disposition codes from your Dialer server to result codes in Latitude.

To map a disposition code to a result code

1. In the Navigation pane, click Applications > Liquid Latitude > Dialer Functionality > Dialer.

Disposition Code: Dialer server disposition code to map to the Latitude result code.

Result Code: Latitude result code to map to the Dialer server disposition code.  

Note: This code must match exactly to an existing disposition that you mapped in the Script in Interaction Administrator.

2. Click the plus sign (+). A blank row appears in the data grid.

3. Complete the information and then click Save Changes.

Note: To modify a mapping, type or select a new value and then save it. To delete a mapping, click the Delete icon.