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Assign Users to a Pool Queue
Use the Assign Users to Pool window to assign users to a pool queue.
To assign users to a pool queue
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In the Main Menu window, from the Tools menu, click Pool Queue Manager. The Pool Queue Manager window appears.
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In the data grid, click the pool queue to assign users to.
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In the toolbar, click User Assignments. The Assign Users to Pool dialog box appears.
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Select the check box for each user to assign to the queue.
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To assign all users not assigned to another pool queue to this pool queue, select Set this pool to be the default pool for unassigned users.
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Click OK.