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Back Up the Latitude Database
Latitude by Genesys recommends that your agency run database backup procedures at least once nightly, and follow network best practices. The preferred methodology is to back up to a file, then copy the file to a tape. The following instructions are for Microsoft SQL Server 2008 R2. These instructions assist you in setting up the process for backing up your Latitude database to a file. Follow your backup software’s recommended guidelines for copying the database backup file you create.
To back up the Latitude database
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Click Start > All Programs > Microsoft SQL Server 2008 R2 > SQL Server Management Studio. The Microsoft SQL Server Management Studio window appears.
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Expand the Databases folder and click your database name.
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Right-click the database name, click Tasks, and then click Back Up... The Back Up Database dialog box appears.
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To change the default backup name, in the Backup set section, in the Name box, type the backup name.
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(Optional) In the Description box, type a description of the backup.
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Specify when the backup set expires.
Note: Backup files that you created previously display in the Destination section. You can select one of these backup files and overwrite it, or create a backup file.
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To create a database backup file, do the following:
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In the Destination section, click Add. The Select Backup Destination dialog box appears.
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Click File name and then click the ellipsis (...) The Locate Database Files dialog box appears.
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Click the folder where you want to save the backup file.
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In the File name box, type a file name and then click OK.
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In the Select Backup Destination dialog box, click OK.
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In the Destination section, click the entry you just created and then click OK. The backup progress appears in the Progress section. When the backup is complete, a notification dialog box appears.
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Click OK.
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Follow your backup software's recommended procedure for backing this file up to tape or disk.