Process Returned Mail

Use the Mail Returns window to process mail that the post office returned as undeliverable or update an address that changed when you receive documents that indicate such.

To process returned mail

1. In the Main Menu window, from the Data Entry menu, click Mail Returns. The Mail Returns window appears.

2. To display an account, do one of the following:

• In the account number box, type the account number and then click Get Account.

• If your agency uses a pen scanner, scan the barcode on the returned mail.

• Perform a search by doing the following:

• 1. Click Search. The Latitude Search - Search for Account window appears.

  2. Enter search criteria and click Search.

  3. On the Search Results tab, click the account and then click Select.

The account information appears in the Mail Returns window.

3. Do one of the following:

• To flag the address as bad, click Set Mail Return or Good Address.

• To change the address, in the address boxes, type the new address.

• To view the account in the Work Form, click Display in Work Form.

4. To process returned mail for other debtors associated to the account, click the Co-Debtor tab and perform the previous step.

Related Topics

Manage Latitude