Scan Returned Mail

Use the AutoReturn window to scan the barcode on letters that the post office returned as undeliverable. The system matches the barcode to an account in Latitude and flags the account as having a bad address.

To scan returned mail

1. On a workstation with a pen scanner attached, in the Main Menu window, from the Apps menu, click Auto Mail Return. The AutoReturn window appears.

2. Pass the pen scanner over the barcode (in either direction). The associated debtor name and address in Latitude appear.

3. Do one of the following:

• If the information matches the name and address on the returned envelope, scan the next returned letter. The system flags the account as having a bad address.

• If the information doesn't match the name and address on the returned envelope, press Esc. The account is not flagged; scan the next returned letter.

4. When finished processing mail returns, click X to close the window.

Related Topics

Auto Mail Return