Unlock a User Account

Use the Users - Roles window to unlock a user account.

To unlock a user account

In the Main Menu window, from the Maintenance menu, click Users and Roles. The Users and Roles window appears.
In the Navigation pane, in the Users folder, click the user account to unlock. The user record appears in the Information pane.
Click Unlock User and click Save Changes. The user's account is unlocked, allowing the user to log on.