Modify Addresses and Phone Numbers on an RDN Case

Use the Case Details tab on the RDN Integration panel to modify debtor and co-debtor addresses and phone numbers on an RDN case.

To modify addresses and phone numbers on an RDN case

In the Task Panel navigation tree, click RDN Integration, click the tab for the case to modify, and then click the Case Details tab.

RDN Integration panel - Case Details tab

Debtor Address

Use Address on Account: If selected, uses the address on the account, instead of the one specified on this tab.

Address: Debtor's street address line 1, street address line 2, city, state, and postal code.

Phone: Debtor's home and mobile phone numbers.

Co-Debtor Address

Use Address on Account: If selected, uses the address on the account, instead of the one specified on this tab.

Address: Co-debtor's street address line 1, street address line 2, city, state, and postal code.

Phone: Co-debtor's home and mobile phone numbers.

Modify the addresses and phone numbers as necessary and then click Send Update.

Send Update dialog box

Update Priority: Urgency of the update for the recovery agent or agency.

Update Type: Type of update to send to RDN, such as account closed or address update.

Update Text: More information about the update.

Update Collateral?: If selected, you want to send collateral changes in Latitude to the RDN system. For more information about what data Latitude includes, see Case Updates.

Update Address?: If selected, you want to send address changes in Latitude to the RDN system.

Update Account Info?: If selected, you want to send account information changes in Latitude to the RDN system.

Note: Latitude doesn't update the RDN system automatically when you update collateral, address, or account information in Latitude. You must send an update to the RDN system.

Complete the information and ensure that you select the Update Address? check box.
click Submit. Latitude sends the updates to the RDN system and displays a message indicating such.
Click Close. Latitude adds a message to the Recent Updates data grid on the Case Details tab. Latitude also adds a row to the data grid on the Summary tab and includes a message about the update.