Work a Power or Predictive Campaign (PureConnect)

Use the Dialer Agent Interface to work a Power or Predictive campaign. When the campaign calling mode is Power or Predictive, the following occurs:

1. Dialer displays a campaign list phone number in the PureConnect Dialer Agent Interface.

2. Dialer places the call and delivers the call to you.

3. Latitude looks up the account based on the phone number and does one of the following:

• If only one account has a matching phone number, Latitude displays the account.

• If more than one account has a matching phone number, Latitude displays the list of matching accounts. Click the account to display. Latitude closes the list and displays the selected account.

4. During or immediately after ending the call, disposition it. For more information, see Disposition a Call (PureConnect).

Related Topics

PureConnect Dialer Agent Interface Icons

Interaction Dialer Campaigns