Contents

2020 R1

2020 R1 introduced the following changes and enhancements in Latitude 13.0.

Permissions

Added Allow RDN Case Creation and Updates permission for specifying whether users can create and update RDN collateral recovery cases on the RDN Integration panel.
Added Allow Collateral Editing Permission for specifying whether users can modify automotive and non-automotive collateral information on the Collateral panel.
Added Manual Dial Policy to Dialer Permission to allow users to place calls manually through the Genesys Cloud client. (For Genesys Cloud integrations only.)
Added Phone Type Mapping Permission for mapping phone types to action codes.
Added RDN Service Configuration for specifying the URL and API key for retrieving RDN collateral recovery case updates.

PureCloud integration

Added ability to integrate Latitude with Genesys Cloud™ for Dialer capabilities that allow collectors to process campaign calls based on call lists that your organization creates using List Builder. For more information, see Latitude Integration with Genesys Cloud.

Reference panels

Added ability to maintain automotive and non-automotive collateral information for an account. For more information, see Collateral.

Note: This panel replaces the Automotive panel.

Added ability to open a web page inside a custom reference panel and display mapped content within the web page. For more information, see Add a Custom Anchor Card or Reference Panel.

System codes and settings

Added ability to specify a user's credentials for a third-party system to log on the user to the third-party system automatically. For more information, see Add a User and Modify a User.

Task panels