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Latitude Help
Deactivate Automatic Status and Queue Level Permission
Use the Deactivate Automatic Status and Queue Level permission to specify whether to prevent Latitude from changing the account status and queue levels automatically for arrangements. If you enable the permission, Collector doesn't change the account status and queue levels automatically. Instead, the account status and queue levels remain unchanged.
If you don't configure or enable the permission, Collector changes account status and queue levels automatically. If your organization configured the Configuration for Handling Broken Promises permission or the Configuration for Handling NSFs/Reversals permission, Collector changes account status and queue levels according to those configurations. Otherwise, Collector changes account status and queue levels according to the following table:
Account has... |
Account Status |
Queue Level |
Status of Non-driver Linked Accounts |
Queue Level of Non-driver Linked Accounts |
Promises |
PPA |
820 |
PPA |
875 |
Broken promise |
ACT |
010 |
ACT |
875 |
No promises remaining |
ACT |
013 |
ACT |
875 |
Post-dated check |
PDC |
820 |
PDC |
875 |
No post-dated checks remaining |
ACT |
011 |
ACT |
875 |
Bounced check with post-dated checks remaining |
NSF |
012 |
ACT |
875 |
Bounced check with no post-dated checks remaining |
NSF |
019 |
ACT |
875 |
Post-dated credit card |
PCC |
820 |
PCC |
875 |
No post-dated credit cards remaining |
ACT |
010 |
ACT |
875 |
Declined credit card |
ACT |
012 |
ACT |
875 |
Declined credit with post-dated credit cards remaining |
PCC |
019 |
ACT |
875 |
Location
In the Navigation pane, click Configuration > Payment Processing > Deactivate Automatic Status and Queue Level.
Scope
This permission is available for the System scope only.
Policy
N/A