Introduction to Latitude by Genesys

The Latitude by Genesys 12.0 collections solution has comprehensive debt collection and recovery capabilities for managing all pre- and post-charge-off accounts and workflow processes. It provides collectors and agents with the tools to manage the debt collection and recovery process. It also provides supervisors, managers, administrators, and support staff with the tools to manage Latitude by Genesys.

Latitude by Genesys provides the full functionality for the collector's or agent's desktop and deploys as a true zero-footprint, browser-based environment.

With the appropriate permissions, you can use Latitude by Genesys to:

Maintain account and contact information.
Track account activities.
Record account notes.
Set account reminders and follow-up dates.
Schedule and process payments.
Connect to a predictive dialer program to facilitate working accounts.

Introduction to Latitude by Genesys

Related Topics