Map a Disposition Code to a Result Code

Use the Dialer panel to map disposition codes from your dialer server to result codes in Latitude.

1. In the Navigation pane, click Applications > Liquid Latitude > Dialer Functionality > Dialer.

Disposition Code: Dialer server disposition code to map to the Latitude result code.

Result Code: Latitude result code to map to the dialer server disposition code.  

Note: The text you type in the Disposition Code box must match exactly to an existing disposition code on your dialer server.

2. Click the plus sign (+). A blank row appears in the data grid.

3. Complete the information and then click Save Changes.

Note: To modify a mapping, type or select a new value and then save it. To delete a mapping, click the Delete icon.