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Verify a Response From an Outside Service Provider

Use the Fusion Service History panel to verify a response from an outside service provider for the account displayed in the Work Form. You must have the Fusion Services - Verify Responses Permission.  

To verify a response from an outside service provider

  1. In the Reference Panel navigation bar, click Available Panels and then click Fusion Service History.

Fusion Service History panel

  1. In the navigation tree, expand the party name and service provider nodes.

  2. Click the date and time entry. The service history appears.

  3. Select the Verified check box. The system populates the Verified By box with your user name and populates the Verified Date box with the current date and time.

Fusion Service History panel

Related Topics

View Fusion Service History

Fusion Services - Verify Responses Permission