- Contents
Latitude Help
Complaints Panel Permission
Use the Complaints Panel permission to configure the Complaints panel. For more information, see Complaints.
Location
In the Navigation pane, click Applications > Liquid Latitude > Account Data > Complaints > Complaints Panel Config.
Scope
This permission is available for the following scopes:
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System
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Role
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User
Policy
The policy allows your organization to configure the Complaints panel. Enable the permission for a scope and then specify the settings.
Close Complaint: If selected, users can close complaints.
Reopen Complaint: If selected, users can reopen complaints.
Edit Compensation Amount: If selected, users can specify the compensation amount.
View Compensation Amount: If selected, users can view the compensation amount.
View Complaint Outcome: If selected, users can view the outcome of a complaint.
View Complaint Details: If selected, users can view details about a complaint.
Assign Complaint Owner: If selected, users can assign an owner to the complaint.
Assign and Edit Department: If selected, users can assign a department to the complaint.
Assign and Edit Complaint Category: If selected, users can assign a category to the complaint.
Edit Complaint Against: If selected, users can specify who the complaint is against.
Edit Referred by: If selected, users can specify who referred the customer.
Edit Investigation to Date: If selected, users can modify the details of the investigation.
Edit Conclusion: If selected, users can modify the complaint conclusion.
Edit Complaint Justified: If selected, users can specify whether the complaint is justified.
Edit Complaint Outcome: If selected, users can specify the outcome of the complaint.
Enable Existing Complaint Button: If selected, users can remove a duplicate complaint.
Edit Complaint Status: If selected, users can specify the status of the complaint.
Edit Root Cause: If selected, users can modify the root cause of the complaint.