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Latitude Help
Custom Queue Options Permission
Use the Custom Queue Options permission to specify the rules to apply to the Custom queue.
Location
In the Navigation pane, click Applications > Liquid Latitude > Access Accounts > Queues > Custom Queue Options.
Scope
This permission is available for the following scopes:
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System
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Role
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User
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Branch
Policy
The policy allows your organization to specify the rules to apply to the Custom queue. Enable the permission for a scope and specify the settings.
Enforce collector queueing rules: If selected, prevents queueing of accounts assigned to a queue level that doesn't queue, should not queue, or a user contacted the accounts on the current date.
Enforce time zone rules: If selected, prevents queueing of accounts that are not in a callable time zone based on the state and postal code associated to the account.