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Custom Queue Options Permission

Use the Custom Queue Options permission to specify the rules to apply to the Custom queue. 

Location

In the Navigation pane, click Applications > Liquid Latitude > Access Accounts > Queues > Custom Queue Options.

Scope

This permission is available for the following scopes:

  • System

  • Role

  • User

  • Branch

Policy

The policy allows your organization to specify the rules to apply to the Custom queue. Enable the permission for a scope and specify the settings.

Enforce collector queueing rules: If selected, prevents queueing of accounts assigned to a queue level that doesn't queue, should not queue, or a user contacted the accounts on the current date.

Enforce time zone rules: If selected, prevents queueing of accounts that are not in a callable time zone based on the state and postal code associated to the account.

Related Topics

Search for a Permission or System Code

Set a Permission and Policy

Open the Custom Queue

Queues Settings

Access Accounts Settings

Liquid Latitude Settings

Application Settings

Permissions and Policies