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Latitude Help
Dialer Icons
The following table lists the icons available in the Dialer Agent Interface toolbar. If an option is unavailable, the icon is dim instead of brightly colored. If an icon has a blue underline, it is selected currently.
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Icon |
Name |
Description |
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Dial Pad icon |
Opens the dial pad while you are on a call to allow you to:
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Dialer Agent Interface icon |
Represents the minimized state of the Dialer Agent Interface. To maximize the Dialer Agent Interface, click the icon. |
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Disconnect icon |
Disconnects or skips the call. |
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Hold icon |
Places the call on hold. To resume the call, click the icon again. |
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Mute icon |
Mutes the call. To unmute the call, click the icon again. |
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Place This Call icon |
Places a call to the number in the campaign list. |
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Record icon |
Records the call and saves it as a WAV file. To stop recording, click the icon again. |
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Request Assistance icon |
Opens the Request Assistance dialog box to allow you to request assistance from a supervisor. |
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Secure Plus icon |
Starts a separate, secure session to allow the customer to provide confidential information (such as credit card data) so that you cannot see or hear it. |
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Snippet icon |
Feature not available in the Latitude integration to Dialer. |
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Transfer icon |
Opens the Transfer dialog box to allow you to transfer the call to another user, workgroup, or outside phone number. |
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Voicemail icon |
Sends an incoming or connected call to your voicemail. |
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