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Latitude Help
Dialer Permission
Use the Dialer permission to specify whether to display the Dialer Agent Interface in the Work Form.
Location
In the Navigation pane, click Applications > Liquid Latitude > Dialer Functionality > Dialer.
Scope
This permission is available for the following scopes:
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System
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Role
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User
Policy
The policy allows your organization to specify the settings for displaying the Dialer Agent Interface in the Work Form. Enable the permission for a scope and then specify the settings.
Type of Dialer: Type of dialer to display in the Work Form.
Server Name: Name of your dialer server.
Dialer Client URL: Web address >>>> ORIGINAL //liquid/lava_su12/int/src/Products/Documentation/Source/Interaction_Collector_Help/Dialer_Permission.htm#6 for the Interaction Dialer client.
Dialer API: Not available.
Token: Not available.Default Result Code: Result code to use when the agent selects a disposition code that doesn't map to a Latitude result code.
Disposition Code Mappings: Allows you to map disposition codes from your dialer server to result codes in Latitude. For more information about mapping codes, see Map a Disposition Code to a Result Code.
Disposition Code: Dialer server disposition code to map to the Latitude result code.
Result Code: Latitude result code to map to the dialer disposition code.