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Dialer Permission

Use the Dialer permission to specify whether to display the Dialer Agent Interface in the Work Form.

Location

In the Navigation pane, click Applications > Liquid Latitude > Dialer Functionality > Dialer.

Scope

This permission is available for the following scopes:

  • System

  • Role

  • User

Policy

The policy allows your organization to specify the settings for displaying the Dialer Agent Interface in the Work FormEnable the permission for a scope and then specify the settings.

Type of Dialer: Type of dialer to display in the Work Form.

Server Name: Name of your dialer server.

Dialer Client URL: Web address >>>> ORIGINAL //liquid/lava_su12/int/src/Products/Documentation/Source/Interaction_Collector_Help/Dialer_Permission.htm#6 for the Interaction Dialer client.

Dialer API: Not available.

Token: Not available.

Default Result Code: Result code to use when the agent selects a disposition code that doesn't map to a Latitude result code.

Disposition Code Mappings: Allows you to map disposition codes from your dialer server to result codes in Latitude. For more information about mapping codes, see Map a Disposition Code to a Result Code.

Disposition Code: Dialer server disposition code to map to the Latitude result code.

Result Code: Latitude result code to map to the dialer disposition code.  

Related Topics

Search for a Permission or System Code

Set a Permission and Policy

Liquid Latitude Settings

Application Settings

Permissions and Policies