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Place an Outbound Call

Use the Make a Call dialog box to place an outbound call.

To place an outbound call

  1. In the Dialer Agent Interface toolbar, do one of the following:

    • Click the Phone icon.

    • Click the Hamburger menu and then click Make a Call.

The Make a Call dialog box appears.

Make a Call dialog box

Dial Number: Phone number to dial.

Account Code: Interaction Administrator account code to associate to the phone call. If not available, your organization doesn't use this code.

Workgroup: Workgroup to associate to the phone call.

  1. Complete the information and then click the Phone icon to place the call.

Related Topics

Dialer Agent Interface